The digital reinvention of procedures across
the board for the healthcare sector

“We are really excited about Df2020’s Chatbot Author and are working closely with the Company, initially in the Health Sector. We see significant opportunities to not only improve patient services, but enhance performance and productivity, which in turn will help reduce costs and risks. We also recognise that these benefits are industry agnostic.”

Sean O’Shea – Microsoft

Chatbot Author is a platform which enables organisations in the health sector to transform what can traditionally be extensive word documents into interactive Chatbots. Using scripted dialogue, you can quickly share your procedures across multiple channels and also measure and analyse the usage and behaviours. The inherent problems with procedures arise due to the way they are presented, Chatbot Author is the first platform of its kind which forces authors to consider logic and consumers to make decisions more quickly and accurately by only being faced with the relevant information.


Dramatically improve service

Increase self-service and self-sufficiency

• Up to 70 times more efficiency in the use of procedures

Lower costs

Eradicate procedural training costs

Materially reduce the costs of false positives and false negatives

Simplify usage

• The reduction of false positives and false negatives through better decision journeys

Embedding pictures and videos into the dialogue can compensate for knowledge gaps

Reduce Risks

Have new benchmarks and a full audit trail of how procedures have been used in practice

Adapt more easily to procedural changes and share without boundaries

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